Privacy Policy

1. Who We Are

Mondial Craft Collection ("we", "us", or "our") is a luxury handcrafted home décor business based in Cairo, Egypt. We operate the website at mondialcraftcollection.com. You can contact us at hello@mondialllc.com or by phone at +20 151 537 0820.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you submit an enquiry or contact form
• Shipping address and order details when you make a purchase
• Messages and communications you send us via WhatsApp, email, or our contact form

We also collect certain information automatically when you visit our site, such as your IP address, browser type, pages visited, and referring URLs, through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and enquiries
• Communicate with you about your purchase or commission
• Send you updates about new collections or offers (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. Payment Processing

Payments are processed securely through Paymob. We do not store your full card details on our servers. Payment data is handled in accordance with PCI-DSS standards by our payment processor. Please review Paymob's privacy policy for details on how they handle your payment information.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Shipping and logistics partners to fulfil your order
• Payment processors to complete transactions
• Service providers who assist us in operating our website (e.g., hosting, analytics)
• Law enforcement or regulators when required by law

6. International Transfers

As we ship worldwide and use global service providers, your data may be transferred to and processed in countries outside your own. We take appropriate steps to ensure such transfers comply with applicable data protection laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven years for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@mondialllc.com.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: Mondial Craft Collection, Cairo, Egypt, hello@mondialllc.com, +20 151 537 0820.