Terms of Use

1. Acceptance of Terms

By accessing or using the Mondial Craft Collection website at mondialcraftcollection.com, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website.

2. About Our Products

All products sold by Mondial Craft Collection are handcrafted by artisans in Cairo, Egypt. Because each piece is made by hand, slight variations in colour, texture, and dimensions are inherent to the craft and are not considered defects. Product images are representative; your piece may differ slightly from the photograph shown.

3. Orders and Payment

By placing an order, you represent that you are at least 18 years of age and that the payment information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion.

Prices are displayed in USD unless otherwise stated. We accept payment via Mastercard, Visa, and InstaPay through our secure payment processor, Paymob. Payment is processed at the time of order.

4. Shipping and Delivery

We ship worldwide from Cairo, Egypt. Estimated delivery times are provided at checkout and are not guaranteed. We are not responsible for delays caused by customs, courier services, or circumstances beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.

5. Returns and Refunds

Due to the handcrafted and made-to-order nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If your order arrives damaged, please contact us within 7 days of receipt at hello@mondialllc.com with photographs of the damage.

Custom and commissioned pieces are non-refundable once production has commenced.

6. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Mondial Craft Collection and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Mondial Craft Collection shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or purchase of our products, even if we have been advised of the possibility of such damages.

9. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or social media platforms). We are not responsible for the content or privacy practices of those sites. Visiting them is at your own risk.

10. Governing Law

These Terms of Use are governed by the laws of the Arab Republic of Egypt. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.

11. Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions about these Terms of Use, please contact us at: Mondial Craft Collection, Cairo, Egypt, hello@mondialllc.com, +20 151 537 0820.